1. Delete data in the app
| What | How |
|---|---|
| A document, notice or judgment you uploaded, and its analysis | My Documents → open the document → Delete |
| A draft | My Documents → open the draft → Delete |
| A conversation with Si, including voice recordings | History → open the conversation → Delete |
| All conversation history | Profile → Settings → Clear history |
| Optional profile details (email, city) | Profile → edit the field and save it empty |
2. Request deletion by email
If you can't access the app, or want us to delete something not listed above, email privacy@lo.example.com with:
- the mobile number registered with Lō;
- the data you want deleted (for example “all uploaded documents”).
To protect your account, we'll confirm the request by sending a one-time password to your registered mobile number before deleting anything.
3. What happens next
- Data you delete in the app is removed from your account immediately.
- We act on email requests within 7 days of verifying them, and confirm by email.
- Deleted data is erased from our live systems within 30 days, and from backups within a further 60 days.
- We also instruct our service providers, including AI processors, to delete copies they hold on our behalf.
- Deletion is permanent. We can't recover deleted documents or conversations, so save a copy first if you need one.
4. What we may keep
Even after a deletion request, we may keep:
- payment and invoice records, for up to 8 years, as required by tax and accounting laws;
- records of consultations (advocate, date, duration, amount), for up to 3 years, to handle disputes and refunds;
- security logs, for 180 days or longer if required by law;
- anything we are required to keep by law, court order or to defend a legal claim.
Information you shared with an advocate during a consultation is also held by that advocate, who is an independent professional. Contact them directly to ask about their records.
See our Privacy Policy for full retention details.